Privacy Policy
1. Introduction
Above Ground Level Ltd. ("AGL", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information obtained through our website.
Website:
Company Information:
Above Ground Level Ltd.
Al Rawnaq 7th Circle, Street Saleh Al Smadi Complex 13
Amman, Jordan
If you have any questions regarding this Privacy Policy or the use of your personal information, please contact us through the contact information provided on our website.
2. Information We Collect
When you submit an inquiry through our website, we may collect the following information:
Contact Form Information
- First Name
- Last Name
- Company Name
- Email Address
- Phone Number
- Topic Name
- Message Content
- Consent confirmation
Technical Information
When visiting our website, certain technical information may automatically be collected, including:
- IP address
- Browser type
- Device information
- Operating system
- Date and time of visit
- Referring pages
- Website usage statistics
3. Why We Collect Your Information
We collect personal information to:
- Respond to inquiries and requests
- Provide logistics service information
- Prepare quotations
- Communicate regarding services and projects
- Improve website functionality
- Secure our website and systems
- Meet legal and regulatory obligations
We process personal information only when:
- You have given consent;
- Processing is necessary to respond to your request;
- Processing is required for legitimate business purposes; or
- Processing is required by applicable law.
4. Contact Forms
Our website uses contact forms to allow visitors to communicate with us.
Information submitted through our forms is used solely for:
- Customer service
- Business development
- Service inquiries
- Quotation requests
- Operational communication
We do not sell personal information collected through our contact forms.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Ensure proper functionality of the website
- Improve website performance
- Remember visitor preferences
- Analyze website usage
- Protect against malicious activity
Detailed information regarding cookies is available in our Cookie Policy.
6. How We Protect Your Information
We implement reasonable technical and organizational measures to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
Our website utilizes security and monitoring tools to help maintain website integrity and protect visitor information.
However, no internet transmission or electronic storage system can be guaranteed to be 100% secure.
7. Information Sharing
We do not sell, rent, or trade personal information.
We may share information with trusted service providers when necessary for:
- Website hosting
- Website security
- Backup services
- Technical support
- Legal compliance
These providers are permitted to access information only to perform services on our behalf.
We may also disclose information when required by law or governmental authorities.
8. International Data Transfers
Depending on our service providers and hosting infrastructure, personal information may be transferred and stored outside Jordan.
Where such transfers occur, reasonable safeguards are implemented to protect personal data.
9. Data Retention
We retain personal information only for as long as necessary for:
- The purposes described in this Privacy Policy;
- Legitimate business operations;
- Legal, accounting, or regulatory requirements.
Contact form submissions may be retained for customer service and business record purposes.
10. Your Rights
Depending on applicable privacy laws, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of personal data
- Withdraw consent
- Object to certain processing activities
- Request a copy of personal data we hold
Requests may be submitted through our website contact channels.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. Visitors should review the privacy policies of those websites independently.
12. Children's Privacy
Our services are intended for businesses and professional users.
We do not knowingly collect personal information from individuals under the age of 18.
13. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Updated versions will be published on this page with a revised "Last Updated" date.
14. Contact Us
For privacy-related inquiries, data requests, or questions regarding this Privacy Policy, please contact:
Above Ground Level Ltd.
Al Rawnaq 7th Circle, Street Saleh Al Smadi Complex 13
Amman, Jordan
Website: AGL Website
Email: info@agljo.com